LivePerson

LivePerson is a conversational AI platform that helps businesses engage with customers across channels, including chat, voice, SMS, and social media. It uses artificial intelligence to create personalized conversations that are more likely to engage and convert leads. LivePerson can also be used to automate tasks such as lead nurturing, qualifying leads, and scheduling appointments.

Features:

• Personalized conversations: LivePerson uses artificial intelligence to create personalized conversations that are tailored to each individual lead or customer. This helps to ensure that the conversations are relevant and engaging.
• Automated tasks: LivePerson can automate a variety of tasks, such as lead nurturing, qualifying leads, and scheduling appointments. This frees up sales and marketing teams to focus on more strategic activities.
• Reporting and analytics: LivePerson provides detailed reporting and analytics that track the performance of conversations and the results of automation. This information can be used to improve the effectiveness of future conversations and automations.
• Multilingual support: LivePerson supports over 50 languages, so businesses can engage with customers all over the world.
• Integrations: LivePerson integrates with a variety of CRM systems, so businesses can easily track customer interactions and manage their customer data.

Use cases:

• Lead nurturing: LivePerson can be used to nurture leads by sending them personalized emails and messages. This helps to keep leads engaged and interested in the company's products or services.
• Lead qualification: LivePerson can be used to qualify leads by asking them questions about their needs and interests. This information can then be used to determine which leads are most likely to convert.
• Scheduling appointments: LivePerson can be used to schedule appointments with leads and customers. This helps to free up sales reps' time so they can focus on closing deals.
• Customer support: LivePerson can be used to provide customer support by answering questions, resolving issues, and providing assistance. This helps to improve customer satisfaction and loyalty.
• Sales: LivePerson can be used to sell products and services by qualifying leads, answering questions, and closing deals. This helps to increase sales and revenue.

Pricing:

LivePerson offers a variety of pricing plans to fit the needs of different businesses. Plans start at $499 per month for up to 10 users.