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Description empowers businesses with cutting-edge conversational AI solutions, building intelligent virtual assistants (VAs) that transform customer interactions. It's an all-in-one platform encompassing platforms like WhatsApp Business, web chat, Facebook Messenger, and more, allowing you to seamlessly connect with customers on their preferred channels.

Key Features:

  • Gen AI-powered VAs: Engage in natural, human-like conversations with customers, understanding their intent and responding accurately.
  • Automated Workflows: Streamline customer journeys with AI-powered chatbots that answer questions, resolve issues, and guide them through specific tasks.
  • Omnichannel Integration: Reach customers where they are – WhatsApp, web chat, social media, and messaging apps – providing consistent and personalized service.
  • Sales & Conversion Tools: Drive sales and conversions with chatbot features like product recommendations, appointment scheduling, and personalized offers.
  • Advanced Analytics & Reporting: Gain valuable insights into customer conversations, track performance metrics, and optimize your AI strategy.

Use Cases:

  • Customer Service: Provide 24/7 support, answer frequently asked questions, and resolve basic issues, freeing up human agents for complex cases.
  • Lead Generation & Qualification: Capture leads, qualify them automatically, and nurture them through the sales funnel, saving time and increasing conversion rates.
  • Personalized Product Recommendations: Offer customers relevant product suggestions based on their preferences and purchase history, boosting sales and customer satisfaction.
  • Internal Communication & Support: Streamline internal processes with AI-powered bots for employee onboarding, document retrieval, and FAQ assistance.
  • Brand Engagement & Storytelling: Use chatbots to engage customers with interactive quizzes, surveys, and personalized brand stories, building loyalty and community. helps businesses of all sizes build deeper customer relationships, improve operational efficiency, and unlock new growth opportunities through the power of conversational AI.

Bonus: Don't forget to explore Haptik's partnerships with platforms like Jio, Google, and Facebook Messenger to understand their reach and integration potential.

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