Genesys

Genesys is a cloud-based customer experience (CX) software company that provides solutions for contact centers, customer self-service, and workforce management.

Features:

• Contact center: Genesys's contact center software provides a variety of features for managing customer interactions, including call routing, queue management, and agent productivity tools.
• Customer self-service: Genesys's customer self-service software provides customers with a variety of ways to interact with the company, including web chat, email, and knowledge base articles.
• Workforce management: Genesys's workforce management software helps businesses to optimize their workforce and ensure that they have the right number of agents available to handle customer inquiries.
• AI: Genesys's AI-powered solutions can help businesses to automate tasks, improve customer engagement, and gain insights into customer behavior.
• Integrations: Genesys's cloud-based software platform integrates with a variety of other business applications, such as CRM and ERP systems.

Use cases:

• Contact center: Genesys's contact center software can be used by businesses of all sizes to manage customer interactions. The software can be used to route calls to the right agents, manage queues, and provide agents with the tools they need to be productive.
• Customer self-service: Genesys's customer self-service software can be used to provide customers with a variety of ways to interact with the company. The software can be used to provide customers with access to knowledge base articles, web chat, and email support.
• Workforce management: Genesys's workforce management software can be used to help businesses optimize their workforce and ensure that they have the right number of agents available to handle customer inquiries. The software can be used to create schedules, track agent performance, and manage overtime.
• AI: Genesys's AI-powered solutions can be used to automate tasks, improve customer engagement, and gain insights into customer behavior. For example, Genesys's AI-powered chatbot can be used to answer customer questions and resolve issues without the need for human intervention.

Pricing:

Genesys's cloud-based software platform is subscription-based. Pricing varies depending on the size of the business and the features that are needed.